We're here to help. Reach out to us at (830) 992-3489 or email us at stay@thetruehearthotel.com
A few friendly reminders:
Pet Policy: Pets under 25 lbs allowed, plus a $100 pet fee.
Children 12 and over allowed.
No smoking anywhere on property.
Each room is furnished with a king size bed.
Cancellation/No Show Policy: Once a reservation is confirmed and a down payment is collected, please notify us by phone or email of any cancellation or modification of the booking at least 14 days before arrival to get a full refund. If the guest cancels after the 14 day window has passed, a credit voucher (good for one full year) will be emailed to the guest worth the amount that was deposited.
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